Shipping 

Your dedicated Design Associate will work with you to provide the best shipping solution for your needs. Please note the cost of shipping is not included in the listed prices.

If you live in the contiguous U.S. we will get back to you within 24 hours with shipping costs. However, B2B shipping is about 10% of final price (other than Manhattan), and White Glove is about 21%. We also offer Own-Pick Up.

 

Returns

Olivya Stone believes in craftsmanship, quality, materials and fabrics. We go to great pains to ensure that our pieces are built to the highest quality standards. We stand behind the quality of our product and will do everything possible to make right any dissatisfaction due to construction issues within one year of purchase. 

Change your mind?

We understand that sometimes you or your client may change your mind. We will gladly take the piece back, in its original condition, without wear and tear, or any markings once you have received the piece. We cannot cancel orders once they in production or prior to being shipped. We do not operate with middleman and our margins are small, we do charge a restocking fee of 20%. You will also still be responsible for the shipping charges, including return freight. Please notify us within 7 days of receiving your item.

Custom Orders.

Custom pieces are expensive, and take a lot of TLC. Therefore we are not responsible for issues caused by dissatisfaction with design after client approval is received. We will take all necessary steps to ensure your design meets your exact specifications, and that we receive all necessary approvals.

Return Eligibility

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:

  • Clearance Items

  • Gift Certificates

  • Personalized Items

  • Items Marked “Non-Returnable” (clearly indicated on the sale page before placing your order)